Questions?

We want you to feel as comfortable as possible while you’re at our store.

If your question was not answered in the F.A.Q. section you may ask it using our rapid Customer Support Ticket System.

Canadian Family Pharmacy is rather selective in the aspects of delivery. We work with the best and the most reliable companies to make sure that the ordered products are delivered securely, in-time, in perfect condition, and to the right destination.

Typically, your purchase will arrive in 8—21 days maximum. Delivery time depends on the shipping method and is normally:

• 8—14 days for Courier (EMS) orders;
• 10—21 days for orders shipped via Regular Airmail.

Once you have successfully paid for your order, you will immediately receive an order confirmation e-mail and another e-mail once your order has been dispatched, which contains the tracking information for the order. It also contains information about the purchase and a link to our customer support ticket page where you can track the status of your order.

All the orders are processed and shipped from our certified, licensed, and secured pharmacy directly to your door. Your order will be packaged discreetly for your privacy and protection.

At the moment two shipping methods are available: Regular Airmail delivery with no regional restrictions & Express Courier (EMS) delivery for US customers only. Regular Airmail is a cheaper and reliable option. However, orders sent by Regular Airmail take more time to get delivered. Regular Airmail delivery will take 10—21 days for the order to reach your doors. However, Courier delivery is much faster and provides a benefit of being able to track your parcel in real time via the USPS website. With the Courier delivery your order will reach you in 8—14 days. Tracking information becomes available soon after the order has been dispatched and is updated throughout the whole delivery period. Note that although Regular Airmail is trackable in most cases as well, tracking information becomes available only on delivery of the order. This allows us to see if your order was indeed successfully delivered, but does not provide any real-time delivery details. Please note that delivery occurs on regular business days only.

Dear Customer, please save the e-mail with the order details (shipping receipt) and in the unlikely event that your order has not arrived within three weeks, reply to the e-mail or use our Customer Service link and our Customer Support Department will immediately rectify the situation.

Please check all the shipping rates we provide for particular products at the checkout page.

In case of any violations of delivery services we ask you to inform us through our specialized support ticket system.